Information we collect
We may collect information you provide directly, such as your name, email address, waitlist details, account details, uploaded documents, and messages you send through the app. If you use recording or transcription features, we may process audio, transcripts, summaries, and related metadata.
How we use information
We use information to operate the service, provide recordings and summaries, personalize your experience, respond to support requests, improve product quality, and communicate product updates. We may also use information to protect against fraud, abuse, or security incidents.
Health data and recordings
EarMe is designed for healthcare conversations and may process sensitive health-related content. You are responsible for using the app in compliance with applicable laws, including any consent requirements for recording conversations. Do not use EarMe to share information you are not authorized to provide.
Sharing and disclosure
We do not sell your personal information. We may share information with service providers that help us run the app, when required by law, to protect rights and safety, or in connection with a merger, acquisition, or similar business transaction.
Security and retention
We use reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is fully secure. We retain information for as long as needed to provide the service, meet legal obligations, resolve disputes, and enforce agreements.
Children's privacy
EarMe is not intended for use by children without appropriate consent and supervision. If you believe we have collected information from a child in violation of applicable law, contact us so we can review and remove it where required.
Changes to this policy
We may update this policy from time to time. When we do, we will revise the date above and, where appropriate, provide additional notice.
Contact
Questions about this policy can be sent to contact@earme.app.